Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how sorbopine (sorbopine Limited) collects, uses, and protects your personal information when you visit our website and book kayak experiences with us. We are committed to protecting your privacy and handling your data responsibly. Your trust is essential to us, and we take data protection seriously.

Who We Are

We are a sea kayak experience provider based in Cork, Ireland. We operate guided kayak tours and experiences on the Dingle Peninsula, offering sheltered bay excursions for adventure seekers of all levels. When you interact with us online or book a tour, we become responsible for your personal data as the data controller.

Information We Collect

We collect information in several ways to provide you with excellent service:

Contact form submissions: Name, email, phone number, and message content when you inquire about our experiences
Booking information: Personal details, emergency contact information, and payment details when you reserve a tour
Technical data: IP address, browser type, device information, and pages visited through cookies and analytics tools
Communication data: Records of emails and messages you send us regarding bookings or inquiries
Safety information: Swimming ability, health conditions, and any accessibility requirements you share with us

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: Information needed to fulfill your booking and provide the kayak experience you've requested
Legitimate interest: We analyze usage data to improve our website, enhance user experience, and ensure website security
Consent: We obtain your explicit consent before sending marketing communications or using certain cookies
Legal obligation: We may process data to comply with Irish and EU regulations regarding safety, tax, and consumer protection

How We Use Your Information

Your data enables us to deliver exceptional kayak experiences and maintain professional service standards:

Process and confirm your tour bookings and payments
Send you pre-tour information, safety guidelines, and meeting details
Manage cancellations, refunds, and rescheduling requests
Improve our website functionality and user experience through analytics
Send optional newsletters and promotional content (only with your consent)
Respond to your inquiries and provide customer support
Ensure your safety during experiences by recording health and ability information
Comply with legal obligations and protect against fraud

Data Retention

We retain your personal data for specific periods based on legal requirements and operational necessity:

Booking and contact information: Retained for 24 months after your tour or last interaction with us, allowing us to handle returns, disputes, and follow-up communications
Payment and financial records: Retained for 7 years to comply with Irish tax regulations and accounting standards
Analytics and cookie data: Retained for 12-14 months before being automatically deleted or anonymized
Server logs and technical data: Retained for 12 months for security and troubleshooting purposes
Marketing communications records: Retained for 24 months or until you unsubscribe, whichever is sooner
Emergency contact information: Retained for 12 months after your experience for safety record-keeping

Your Rights

Under the General Data Protection Regulation (GDPR) and Irish data protection law, you have important rights regarding your personal data:

Right of access: You can request a copy of all personal data we hold about you
Right to rectification: You can correct inaccurate or incomplete information
Right to erasure: You can request deletion of your data (with certain exceptions for legal compliance)
Right to restrict processing: You can limit how we use your information in certain circumstances
Right to data portability: You can obtain your data in a structured, portable format
Right to object: You can opt out of marketing communications and certain processing activities
Rights related to automated decisions: You have protections if we make decisions based solely on automated processing

To exercise any of these rights, contact us using the details provided in the Contact Us section below.

Cookies and Tracking

We use cookies to enhance your browsing experience and analyze website performance. Cookies are small files stored on your device that help us recognize you on return visits. We use both essential cookies (required for website function) and analytics cookies (to understand how you use our site). You can control cookie preferences through your browser settings. More detailed information about our cookie practices is available in our separate Cookie Policy. By continuing to use our website, you consent to our use of cookies as described.

Data Sharing and Security

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted partners only when necessary to provide services:

Payment processors to securely handle booking transactions
Email service providers for communications (with strict confidentiality agreements)
Analytics services to improve website performance
Authorities when legally required

We implement industry-standard security measures including encryption, secure servers, and restricted access to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure.

International Data Transfers

We operate within the EU/EEA and keep data primarily within Ireland. If we transfer data outside the EU/EEA, we ensure adequate safeguards and compliance with GDPR requirements through Standard Contractual Clauses or other approved mechanisms.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last updated" date at the top of this page and, when appropriate, by sending you an email or displaying a prominent notice. Your continued use of our website following such modifications constitutes your acceptance of the updated Privacy Policy.

Your Right to Lodge a Complaint

If you believe we have violated your data protection rights, you have the right to lodge a formal complaint with the Data Protection Commission (DPC), Ireland's independent supervisory authority for data protection. You can contact the DPC at their website or office address. Filing a complaint does not prevent you from pursuing other legal remedies.

Contact Us

If you have questions about this Privacy Policy, your personal data, or how we handle information, please reach out to us:

Email: [email protected]

Phone: +353 21 487 3562

Address: Mardyke Avenue 28, Cork, T12 X2E2, Ireland